Refund Policy

Refund & Return Policy

Effective Date: [13 october 2025]

At GizmoHub, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to help. Please read our Refund & Return Policy below.

1. Eligibility for Returns

To be eligible for a return:

  • Your item must be unused, in its original condition, and in the original packaging.

  • The return must be initiated within [e.g., 7 or 14] days of receiving your order.

  • You must provide a receipt or proof of purchase.

We reserve the right to deny returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or used electronics (e.g., headphones, smart devices)

  • Perishable goods (if applicable)

  • Gift cards or discount vouchers

  • Clearance or final sale items

  • Items damaged due to misuse or mishandling

3. Damaged or Defective Items

If you received a damaged, defective, or wrong item, please contact us within 48 hours of receiving your order with:

  • Photos or videos showing the issue

  • Your order number

We'll arrange for a replacement, exchange, or full refund—depending on the situation.

4. Refunds (If Applicable)

Once we receive and inspect your return, we’ll notify you by email about the status of your refund.

  • Approved refunds will be processed within [e.g., 7–10 business days] to your original method of payment.

  • Cash on Delivery (COD) orders will be refunded via bank transfer or store credit, as applicable.

5. Exchanges

We only replace items if they are defective, damaged, or the wrong product was sent. If you need an exchange for the same item, email us at support@gizmohub.com.pk with your order number.

6. Return Shipping

  • Customers are responsible for the return shipping costs unless the item was defective or incorrect.

  • Shipping costs are non-refundable unless otherwise agreed.

You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without tracking.

7. Cancellations

Orders can be cancelled within 1 hour of placing them. Once your order is shipped, it cannot be cancelled.

8. Contact Us

If you have any questions about your return or refund, contact us:

📧 Email: support@gizmohub.com.pk
🌐 Website: www.gizmohub.com.pk